Appointment Policy
All appointments are considered confirmed unless you contact our office to cancel or reschedule. It is your responsibility to remember your scheduled appointment.
To avoid a cancellation fee, we require a minimum of two full office business days' notice for any changes or cancellations.
Please note: Cancellations left on voicemail will not be accepted as valid notice to cancel or reschedule.
Dental Insurance
Due to the Policyholder’s Privacy Act, your insurance company may not provide our office with detailed information regarding your coverage. When we verify your insurance eligibility, we can only access the information available on the date of the call, and only if your insurance company chooses to disclose it.
Because of plan-specific limitations and frequency clauses, we may not be able to determine whether all recommended treatment is covered.
In the event your insurance provider does not pay for services rendered, you are responsible for payment in full and must seek reimbursement directly from your insurance provider.
For detailed information about your plan, please contact your insurance company or plan administrator directly.
Policy on Amalgam (Silver) vs. Composite (White) Fillings
Some insurance plans do not cover composite (white) fillings on permanent molars. In such cases, your plan may only pay the equivalent cost of an amalgam (silver) filling.
Composite fillings typically incur an additional cost between $40.00 and $160.00 per tooth, depending on the size and location of the restoration.
Please note: Our office does not provide amalgam (mercury) fillings.
If you wish to receive this type of filling, we can provide you with contact information for the BC Dental Association, who may be able to refer you to a dentist that offers amalgam fillings. However, we cannot guarantee availability.
Electronic Billing Authorization
By receiving treatment at our office, you authorize us to submit your dental claims to your insurance company electronically.
Patient Responsibilities
Notify us promptly of any changes to your medical history, allergies, address, phone number, or dental insurance plan.
Understand that dental treatment may not be fully covered by your plan and may exceed your policy limits.
You are financially responsible for all treatment provided.
Payment for any uncovered services is due at the time of treatment, unless a prior payment arrangement has been made with the dentist.
Personal Information
In Case Of Emergency
Health Questionnaire